Decisions, Decisions
I have this conversation with patrons at my library far, far too often.
Patron: I need item X.
Me (reading catalog record): Looks like it’s all checked out, but there’s a copy due in a couple days. I can’t promise it’ll be brought back in time, but I can place a hold on it for you. That way you’d get the next copy that checks in.
Patron: Sounds good.
Me: All right. Where do you want to pick it up?
Patron: Library Branch Y.
[I place the hold.]
Me: Okay, you’re first in line for that item.
Patron: Uhhhhh…. maybe I should pick it up at Branch Z instead?
Me: It’s up to you. I can change the hold.
Patron: I need it as soon as possible. Which will be faster, Branch Y or Z?
Me: It probably won’t make a difference.
Patron: Well, where will it be turned in?
Me: It could be returned to any of our locations. There’s no way to know in advance.
Patron: Okay, how long would it take to get to Branch Y once it’s turned in?
Me: [Pounds head on desk]
Patron: How long would it take to get to Branch Z?
Me: [Catatonia; writhing]
Patron: I need it by Tuesday. What day did you say it would be brought back?
Me: [DEATH]
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